FAQ

1

Please refer to our return and refund policy

With some simple, basic care, you can help preserve and protect your jewelry for years to come.

 Over time, fine jewelry can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry.

Gold and Platinum Jewelry

Most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Examine your jewelry regularly to make sure settings are snug and clasps and joinings are secure.

 Avoid exposing gold jewelry to household bleach, which will quickly cause gold to discolor and possibly disintegrate.

Jewelry storage is important as well. At the time of purchase, all jewelry are  wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case.

Gemstone Jewelry

Certain basic precautions should be taken with all of your jewelry. However, some gemstones, as outlined in this section, require special care.

Take care to protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Stones are very delicate and easily abraded, therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry.

 To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.

 If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.

No, please refer to our size guide.