Overview
Our 30-day exchange or store credit policy allows customers to request an exchange or store credit within 30 days of purchase for unused items in their original packaging. To initiate the process, customers must contact our customer service team, providing order details and the reason for the request. Approval by our customer service department via email is required before proceeding with the return. Personalized items are excluded, unless there is a manufacturing defect, and customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.
Refunds
Refunds are not permitted; only exchanges or store credit will be issued for eligible returns.
Exchanges
Exchanges are exclusively allowed for the same item in the case of defects or damages. We are committed to ensuring that our customers receive high-quality products, and if you encounter any issues with your purchase, we will gladly facilitate an exchange for the identical item. Please contact us via email at info@priscillasjewelry.ca for assistance. The return address for eligible exchanges is 1080 Boul Des Laurentides, Laval, Quebec, Canada, H7G 2W1.
Shipping returns
When returning items, please note that shipping costs are non-refundable, and no store credit will be issued for shipping expenses. We recommend utilizing trackable shipping with insurance to ensure the safe return of your items.
For return shipments, the customer is responsible for covering the return shipping costs. Please use a trackable shipping method to monitor the delivery progress, as we cannot be held responsible for lost items during the return process.
Return Address: Priscilla’s Jewelry 1080 Boul Des Laurentides Laval, Quebec, Canada H7G 2W1
For further assistance or to initiate a return, please contact us at info@priscillasjewelry.ca, providing your order details and a description of the reason for return. Thank you for choosing Priscilla’s Jewelry.